This policy explains how bookings are confirmed, when the balance is due, and what applies if you cancel. Regular tours follow the charge schedule below. Events on a fixed date, including festivals, cannot be refunded once the booking is confirmed.
Scope and Applicability
These terms apply to tour packages, local experiences, and related services booked through the Trivotours website (https://trivotours.com/) or directly with our team. By confirming a booking, you agree to this policy.
Payment and Booking
- The amount required to book is 25% of the package cost or ₹15,000, whichever is higher.
- We accept payment through the website gateway, bank transfer, Google Pay, Paytm, and PhonePe.
- The remaining balance must be paid 7 days before departure.
- After payment is received successfully, we send your booking confirmation by email.
Fixed-Date and Festival Events Are Non-Refundable
- Bookings for events held on a set date, including special festivals and exclusive departures, cannot be refunded or given to someone else. This includes Dev Deepawali, other festival tours, and fixed-departure events.
- After the booking is confirmed, it cannot be cancelled, refunded, moved to another date, or postponed, for any reason.
- Every payment made for these bookings, including any advance or booking amount, is kept in full.
Cancellation by the Customer
Please send cancellation requests in writing to support@trivotours.com. The cancellation date is the date we receive that written request.
Cancellation charges (percentage of the total package cost)
This schedule is for regular tours. It does not apply to fixed-date and festival events, which cannot be refunded or transferred once confirmed.
| Days before departure | Cancellation charge |
|---|---|
| 30 days or more | No cancellation charges* |
| 15–29 days | 50% |
| 8–14 days | 75% |
| 4–7 days | 90% |
| Within 3 days | 100% |
*Where supplier charges are non-refundable, those amounts may be deducted if they apply.
Cancellation by Trivotours
We may cancel a tour before departure if circumstances beyond our control prevent it from operating, or if the minimum number of participants required for the departure is not met.
If weather, a government restriction, or another matter outside our control affects a regular tour, we follow the policies of the supplier involved. Where a refund is payable, we first deduct charges that are non-refundable or cannot be avoided. Fixed-date and festival events stay non-refundable once confirmed.
Important Notes
- Raise any issue or complaint while the tour is still in progress.
- If weather, a government restriction, or another matter outside our control affects a regular tour, we follow the policies of the supplier involved.
- When a refund is payable, we first deduct charges that are non-refundable or cannot be avoided.
- Flights, hotels, transport, and activities follow the terms and cancellation rules of the companies that provide them.
Refund Processing
Deductions: Where a refund is payable, we first deduct charges that are non-refundable or cannot be avoided, including supplier charges that cannot be recovered.
Timeframe: Approved refunds are processed and credited within 15 to 30 business days from the date the cancellation is confirmed.
Method: Refunds are returned to the original payment method used for the booking.